The providers:

• Most have their own smart phone, everyone has access to a smart phone
• Several have little storage on their phone
• Their data plan is valuable for them and are likely not eager to spend it on work related things
• They already use platforms like Whatsapp, Telegram, WeChat, Signal
• They will easily change jobs if they are offered something better somewhere else
• They are very busy and have little to no time for training

The coordinators:

• Most have their own smart phone, everyone has access to a smart phone
• Several have little storage on their phone
• Their data plan is valuable for them and are likely not eager to spend it on work related things
• They already use platforms like Whatsapp, Telegram, WeChat, Signal
• They are very busy